Dagmor Call Sampling Calculator

The overview

About Dagmor Call Sampling Calculator

A free calculator from Dagmor for anyone who checks recorded customer calls. Enter the total calls, how many you think may contain an issue, and how many you plan to listen to. It shows the chance that a random sample misses every affected call and how large a sample you need for a chosen chance of finding at least one. Change the assumptions to see how the answer moves, then share the exact numbers with a colleague. No account or upload is needed. The affected-call count is an assumption, not a measurement; finding one issue does not estimate its prevalence or judge an individual worker. Dagmor's wider service helps teams review recordings, transcripts, scripts, coverage, conduct, customer words and reports.